Return Policy

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new;

(3) Returns procedure

In order to take advantage of your rights under this returns policy, please contact us at mike@rustic-charm.com and we will do our best to assist you.

(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) Personalised Gifts have no intrinsic value once personalised and as such we urge you to take great care that no mistakes are made when ordering from our website as we cannot accept returns once the item has been personalised.

We will cut and paste the information you supply us in order to fulfil your order.

We often contact customers if something doesn't look "right" but the responsibility does lie with yourself and not us.Should any purchase arrive damaged from transit ,or does not arrive at all, then please contact us and we will follow up your enquiry.

You should also contact us if the item is faulty in any way or any mistakes have been made by ourselves or our suppliers.

(5) Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amounts, we may charge for re-delivery of the returned product.

email us:
hello@rustic-charm.com

Calls us on:

07545 971 802