General shipping information

Turnaround

All personalised orders are shipped within 72 hours Monday - Friday 8am - 5pm.
(Excluding unusually large orders)

Carriers

We use the following carriers to deliver our orders:

Royal Mail
Parcel Force
Hermes

Most orders will be dispatched using Royal Mail 2nd Class Large Letter.
(2nd Class mail will deliver your letters and parcels in two or three working days, including Saturdays)

1st class or tracked/signed for postage is available at an additional cost. Please contact mike@rustic-charm.com if you wish to arrange this

Large orders will be dispatched as parcels by any one of the above carriers depending on requirements.

Order Tracking

If tracking information is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Royal Mail will not have tracking numbers.

Shipping Rates

Orders from within the United Kingdom are free of charge.

International shipping rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Important information about foreign shipping

Tolls, taxes, and other fees not indicated in the total price may apply to international shipments.


Shipping available for the following countries:

  • Andorra
  • Netherlands
  • Maldives
  • Malawi
  • Malaysia
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • Nicaragua
  • Norway
  • Malta
  • Nepal
  • Oman
  • Panama
  • Peru
  • Philippines
  • Pakistan
  • Poland
  • Puerto Rico
  • Mauritius
  • Montserrat
  • Portugal
  • Monaco
  • Laos
  • Saint Lucia
  • Liechtenstein
  • Lesotho
  • Lithuania
  • Luxembourg
  • Latvia
  • Morocco
  • Moldova
  • Mauritania
  • Montenegro
  • Madagascar
  • Macedonia
  • Mali
  • Mongolia
  • Macau SAR China
  • Northern Mariana Islands
  • Martinique
  • Palestinian Territories
  • Paraguay
  • United Arab Emirates
  • Uganda
  • Timor-Leste
  • Turkmenistan
  • Tunisia
  • Turkey
  • Trinidad and Tobago
  • Taiwan
  • Tanzania
  • Ukraine
  • Uruguay
  • Thailand
  • Uzbekistan
  • Vatican City
  • Saint Vincent and the Grenadines
  • British Virgin Islands
  • U.S. Virgin Islands
  • Yemen
  • Mayotte
  • South Africa
  • Tajikistan
  • Togo
  • Qatar
  • Slovenia
  • Réunion
  • Romania
  • Russia
  • Rwanda
  • Saudi Arabia
  • Seychelles
  • Sweden
  • Singapore
  • Svalbard and Jan Mayen
  • Chad
  • Slovakia
  • Sierra Leone
  • San Marino
  • Senegal
  • Suriname
  • São Tomé and Príncipe
  • El Salvador
  • Swaziland
  • Turks and Caicos Islands
  • Kazakhstan
  • Cayman Islands
  • Kuwait
  • Colombia
  • Bahamas
  • Bhutan
  • Botswana
  • Belize
  • Central African Republic
  • Switzerland
  • Chile
  • Cameroon
  • Costa Rica
  • Bolivia
  • Serbia and Montenegro
  • Cape Verde
  • Czech Republic
  • Germany
  • Djibouti
  • Denmark
  • Dominica
  • Dominican Republic
  • Algeria
  • Brazil
  • Brunei
  • Estonia
  • Aruba
  • Antigua and Barbuda
  • Anguilla
  • Albania
  • Armenia
  • Netherlands Antilles
  • Angola
  • Argentina
  • Austria
  • Azerbaijan
  • Bermuda
  • Bosnia and Herzegovina
  • Barbados
  • Bangladesh
  • Belgium
  • Burkina Faso
  • Bulgaria
  • Bahrain
  • Burundi
  • Benin
  • Ecuador
  • Egypt
  • South Korea
  • Israel
  • Guinea-Bissau
  • Guyana
  • Hong Kong SAR China
  • Honduras
  • Croatia
  • Hungary
  • Indonesia
  • Ireland
  • India
  • Guatemala
  • Iceland
  • Italy
  • Jamaica
  • Jordan
  • Japan
  • Kenya
  • Cambodia
  • Comoros
  • Saint Kitts and Nevis
  • Guam
  • South Georgia and the South Sandwich Islands
  • Western Sahara
  • Greece
  • Spain
  • Ethiopia
  • Finland
  • Falkland Islands
  • Faroe Islands
  • France
  • Gabon
  • United Kingdom
  • Grenada
  • Georgia
  • French Guiana
  • Ghana
  • Gibraltar
  • Gambia
  • Guinea
  • Guadeloupe
  • Equatorial Guinea
  • Zambia
  • Canada
  • Greenland
  • Mexico
  • Saint Pierre and Miquelon
  • United States
  • U.S. Minor Outlying Islands
  • American Samoa
  • Antarctica
  • Australia
  • Bouvet Island
  • British Indian Ocean Territory
  • Christmas Island
  • Cocos [Keeling] Islands
  • Cook Islands
  • French Polynesia
  • French Southern Territories
  • Heard Island and McDonald Islands
  • Kiribati
  • Marshall Islands
  • Micronesia
  • Nauru
  • New Caledonia
  • New Zealand
  • Niue
  • Norfolk Island
  • Palau
  • Papua New Guinea
  • Pitcairn Islands
  • Saint Helena
  • Samoa
  • Solomon Islands
  • Tokelau
  • Tonga
  • Tuvalu
  • Vanuatu
  • Wallis and Futuna

Payment methods

  • Credit Card
  • PayPal (including credit card, debit card, and bank transfer)
    By choosing this payment method you will be automatically directed to PayPal's site in the next step. When you've entered your information there, you'll be brought back to this store to complete your order.
    Once we have receive payment for your order we will send confirmation to the email address you have provided.
  • Check (by mail)
    We will accept cheque's but please be aware that this will increase our dispatch time.
    Please make cheque's payable to 'Mr M A Critchlow' and send to 232 London Road, Northwich, Cheshire, CW9 8AQ.
    Once we have receive payment for your order we will send confirmation to the email address you have provided.

email us:
hello@rustic-charm.com

Calls us on:

07545 971 802